1. Overview
Castle Rock Embroidery (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a quote, place an order, or otherwise interact with us.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you:
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Submit a contact or quote form
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Place an order
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Upload artwork or design files
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Create an account (if applicable)
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Request a proof or mockup
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Subscribe to email or SMS updates
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Pay for an invoice or checkout online
We may collect:
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Name
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Email address
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Phone number
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Business name
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Billing/shipping address
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Order details
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Artwork or logo files
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Payment information (processed securely by third-party gateways)
We do not store full credit card numbers.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Device and browser type
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Pages visited
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Time spent on pages
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Referring website
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Cookies and tracking technologies
This helps us improve website performance and user experience.
2.3 Information from Third Parties
We may receive information from:
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Payment processors (Stripe, PayPal, etc.)
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Email or SMS marketing platforms
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Delivery carriers (tracking updates)
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Social media platforms (if you engage with our pages)
3. How We Use Your Information
We use your information to:
3.1 Fulfill Orders & Services
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Provide quotes and pricing
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Process and complete your order
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Create proofs, digitizing files, and artwork
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Communicate about order status
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Ship or prepare your order for pickup
3.2 Business Operations
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Improve our website and services
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Analyze customer preferences
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Prevent fraud or misuse
3.3 Marketing & Communication
With your consent (or where allowed by law), we may:
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Send promotional emails
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Send SMS/text updates
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Share updates about new products or services
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Request a review or feedback
You can unsubscribe at any time.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share your information with:
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Payment processors (Stripe, PayPal)
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Fulfillment partners (for shipping)
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Email/SMS providers
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Website hosting & analytics providers
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Vendors or suppliers when required for order fulfillment
These partners only receive information necessary to perform their services and are not permitted to use it for other purposes.
We may also share information:
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To comply with legal obligations
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To protect our business from fraud or harm
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In the event of a business transfer or sale
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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Improve website functionality
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Personalize your experience
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Track analytics
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Support advertising or remarketing campaigns
You can disable cookies in your browser, though some features may not work properly.
6. Data Security
We use industry-standard security measures to protect your information, including:
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SSL encryption
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Secure payment gateways
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Restricted access to customer information
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Regular monitoring and updates
While we take every step to protect your data, no method of transmission is 100% secure.
7. Data Retention
We retain your information for:
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As long as necessary to fulfill your order
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As required for legal, tax, and business purposes
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As long as your account remains active (if applicable)
You may request deletion of your data at any time (subject to required record-keeping laws).
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Access your personal data
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Correct or update your data
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Delete your data
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Opt out of marketing
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Request a copy of your information
To make a request, email us at the contact info below.
9. Children’s Privacy
Our website and services are not intended for children under 13.
We do not knowingly collect information from children.
10. Links to Third-Party Websites
Our site may contain links to external websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Privacy Policy
We may update this policy at any time.
The revised version will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or how we handle your data, contact us:
Castle Rock Embroidery
Website: castlerockembroidery.com
Email: devinne@castlerockembroidery.com
Phone: 719.428.5853
Address: Castle Rock, Colorado